Refund and Return Policy

Refund and Return Policy

1. Purpose

This refund policy sets out the conditions under which customers may request a return or refund for products or services purchased on the site.

2. Physical products (automotive accessories)

In accordance with French law, customers have 14 days from receipt of the product to exercise their right of withdrawal.

To be eligible for a return:

  • the product must not be used

  • it must be in its original state

  • It must be returned in its original packaging.

Return shipping costs may be borne by the customer unless otherwise stated.

After receipt and verification of the returned product, a refund can be issued according to the original payment method.

3. Digital Products

TikTok accounts sold on the site are considered digital products delivered electronically .

In accordance with Article L221-28 of the Consumer Code, the right of withdrawal does not apply to digital content delivered immediately after purchase .

However, if a technical problem is encountered during the delivery of the account, the customer can contact support so that a solution can be offered (assistance or replacement).

4. Refund Procedure

To request a refund or return, the customer must contact customer service at the following address:

Email: rando.damien@yahoo.com

The application must include:

  • the order number

  • the client's name

  • the reason for the request

5. Reimbursement deadlines

If the refund request is accepted, the refund will be made within a reasonable timeframe after validation.

The refund will be issued via the same payment method used for the order , unless otherwise agreed.

6. Non-refundable products

The following products are non-refundable:

  • digital products delivered immediately

  • returned products damaged or used

  • products returned outside the legal time limit

7. Contact

For any questions regarding this refund policy, customers can contact:

Email: rando.damien@yahoo.com